Returns, Exchanges and Warranty

• For returns of faulty, incorrectly supplied or damaged items, return shipping fees will be covered by FOX FACTORY AUSTRALIA PTY LTD.
• For information on creating a return label and where to drop off a parcel you are returning, please contact out Customer Service team on 02 8379 0600 or au-info@ridefox.com.
• Most parcels will be returned using Startrack, however there will be some exception for oversize items due to post limitations.
• Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.*
• FOX FACTORY AUSTRALIA PTY LTD will usually process returns and exchanges within two (2) working days of receiving the returned goods back.
• For warranties, please return within the products warranty period commencing from the date of successful receipt.

Refunds

• Refunds will usually be processed within two (2) working days of approval.
• Refunds can only be made back to the payment method used for your order.
• Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email.
• Please allow up to five (5) days after FOX FACTORY AUSTRALIA PTY LTD has completed your refund for your financial institution to take receipt of the refund into your account.

Holiday Returns Extension*

Orders placed between November 15, 2024 and December 31st, 2024 may be returned for refund by February 1st, 2025. Note all other terms of returns are required. Products must be in original packaging in unused condition.