Shipping & Returns

SHIPPING POLICY

Orders over $79 ship for free! Orders under $79 incur a $9 flat rate. Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within Australia.

Products are delivered Australia wide using Startrack. Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the parcel is delivered. If you are not available at time of delivery, a card will be left for you to collect your parcel from the nearest Post Office.

REFUND POLICY

Returns, Exchanges and Warranty

  • For returns of faulty, incorrectly supplied or damaged items, return shipping fees will be covered by FOX FACTORY AUSTRALIA PTY LTD.
  • For information on creating a return label and where to drop off a parcel you are returning, please contact out Customer Service team on 02 8379 0600 or au-info@ridefox.com.
  • Most parcels will be returned using Startrack, however there will be some exception for oversize items due to post limitations.
  • Please return within 30 days of successfully receiving your item. Return items with all packaging - include all product tags, labels & original packaging.
  • FOX FACTORY AUSTRALIA PTY LTD will usually process returns and exchanges within two (2) working days of receiving the returned goods back.
  • For warranties, please return within the products warranty period commencing from the date of successful receipt.

Refunds

  • Refunds will usually be processed within two (2) working days of approval.
  • Refunds can only be made back to the payment method used for your order.
  • Any refunds for items purchased using a discount coupon/voucher will be credited at the net purchase price as shown on your order confirmation email.
  • Please allow up to five (5) days after FOX FACTORY AUSTRALIA PTY LTD has completed your refund for your financial institution to take receipt of the refund into your account.